Warranty Policy

1. Warranty Period

All purchases of our pearl accessories are covered by a 30-day warranty from the date of purchase.

2. Warranty Coverage

This warranty covers:

• Manufacturing defects such as broken clasps, chains, or settings.

• Pearls that detach from their setting due to a factory fault.

• Tarnishing or fading of metal components within a short period due to production issues.

3. Warranty Exclusions

This warranty does not cover:

• Damage caused by misuse, drops, impacts, or exposure to chemicals.

• Products that have been altered or repaired by third parties.

• Claims made after the warranty period has expired.

• Claims without proof of purchase or a valid warranty card.
  
  

4. How to Claim

To make a warranty claim, customers must:

• Contact our customer service via Whatsapp Chat [+62 851-1767-2720].
  

• Provide proof of purchase along with clear photos/videos of the damage.
  

• Return the product to our store address (shipping costs covered by the buyer unless the fault is on our part).
  
  

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

Jl. Vila Dago Blok A no.12D Cluster Dreamland, Pamulang, Tangerang Selatan, 15418.

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail pearl.indojewelry@gmail.com